Anesyn Privacy Policy

Last updated: August 12, 2026

This Privacy Policy describes how Anesyn (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, make a purchase from, or otherwise interact with our website and services (the “Services”).

In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another person about whom we collect information in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for operational, legal, or regulatory reasons.

When we make changes, we will post the updated Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce our applicable terms and policies, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data We Collect

The types of personal data we collect about you depend on how you interact with our Site and use our Services.

When we use the term “personal data,” we mean information that identifies you, is linked to you, describes you, or could reasonably be linked to you.

The sections below describe the categories and specific types of personal data we may collect.

Information We Collect Directly From You

Information you provide directly to us through the Services may include:

• Basic contact information such as your name, address, phone number, and email address.

• Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information such as your username, password, and security questions.

• Purchase data, including products you view, add to your cart, purchase, or add to a wish list.

• Customer service information, including information you choose to provide when communicating with us or requesting support.

Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information Collected Through Cookies

We may automatically collect certain information about your interaction with the Services (“Usage Data”).

For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and Services, including:

• Device information

• Browser information

• Network connection information

• IP address

• Pages viewed

• Actions taken on the Site

• Other information about your interaction with the Services

Information Obtained From Third Parties

We may also obtain information about you from third parties, including vendors and service providers that collect information on our behalf.

These may include:

• Companies that support our Site and Services, such as Shopify.

• Payment processors that collect payment information, such as bank account, credit or debit card details and billing information, in order to process payments and fulfil your orders.

• Fulfilment, shipping, customer support, analytics, and other service providers.

• Advertising and marketing partners.

When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and Cookies.

Information obtained from third parties is treated in accordance with this Privacy Policy.

We are not responsible for the accuracy of information provided to us by third parties or for the privacy policies or practices of third parties. For more information, please see the Third-Party Websites and Links section below.

How We Use Your Personal Data

Providing Products and Services

We may use your personal data to provide the Services and fulfil our agreement with you, including:

• Processing payments

• Processing and fulfilling orders

• Managing deliveries

• Sending notifications about purchases, orders, returns, exchanges, or other transactions

• Creating and managing customer accounts

• Facilitating returns and exchanges

• Providing customer support

• Publishing reviews where applicable

Marketing and Advertising

We may use your personal data for marketing and promotional purposes, including sending promotional or advertising communications by email, SMS, or other permitted channels.

We may also use information to personalise the Services and advertisements shown to you on our Site or other websites and platforms.

Security and Fraud Prevention

We may use your personal data to detect, investigate, or take action regarding suspected fraudulent, illegal, or harmful activity.

If you create an account, you are responsible for protecting your account information. We strongly recommend that you do not share your username, password, or other login information with anyone else.

If you believe your account has been compromised, please contact us immediately at info@anesyn.com.

Communicating With You

We use your personal data to communicate with you, respond to questions, provide customer support, and improve our Services.

How We Disclose Personal Information

In certain circumstances, we may disclose personal data to third parties for legitimate purposes consistent with this Privacy Policy.

This may include:

• Vendors and third parties that provide services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, fulfilment, and shipping.

• Business and marketing partners, including Shopify and advertising platforms, where necessary to provide services or advertise to you.

• Third parties where you instruct, request, or otherwise authorise us to disclose information, such as through social media widgets or integrations.

• Affiliates or companies within our corporate group where applicable.

• Parties involved in a business transaction such as a merger, acquisition, restructuring, or bankruptcy.

• Government authorities, regulators, courts, or other parties where disclosure is necessary to comply with applicable laws, legal processes, subpoenas, warrants, or similar requests.

• Parties where disclosure is necessary to enforce our terms or protect our Services, rights, users, customers, or others.

Categories of Personal Data We May Disclose

Depending on how you interact with us, categories of personal information disclosed may include:

• Identification information, such as basic contact details and certain order or account information.

• Commercial information, such as order data, purchase information, and customer support interactions.

• Internet or similar network activity, including Usage Data.

Categories of Recipients

Personal data may be disclosed to:

• Vendors and service providers

• Payment processors

• Fulfilment and shipping partners

• Customer support providers

• Analytics providers

• Business and marketing partners

• Affiliates

We do not use or disclose sensitive personal data for the purpose of drawing conclusions about you.

User-Generated Content

Through the Services, you may be able to submit product reviews or other user-generated content.

If you choose to submit content to a public area of the Services, that content may be publicly accessible.

We cannot control who accesses information that you choose to make public or guarantee that other parties will respect your privacy or keep that information secure.

We are not responsible for the privacy or security of information you make publicly available or for the way third parties may use such information.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated by Anesyn, we recommend reviewing that website's privacy and security policies and other applicable terms.

We do not make representations or warranties about the privacy, security, accuracy, completeness, or reliability of third-party websites.

Information you provide in public or semi-public areas, including information shared through third-party social media platforms, may be visible to other users.

The inclusion of a link on our Site does not necessarily mean that we endorse the third party, its content, or its practices.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal data from children.

If you are a parent or guardian and believe that a child has provided us with personal data, please contact us at info@anesyn.com to request its removal.

As of the effective date of this Privacy Policy, we are not aware that we have “shared” or “sold,” as those terms may be defined by applicable law, personal data belonging to individuals under the age of 16.

Security and Storage of Your Information

We take reasonable steps to protect personal data. However, no security measures are perfect or completely impenetrable, and we cannot guarantee absolute security.

Information sent to us may also not be completely secure during transmission.

We recommend that you do not send sensitive or confidential information to us through unsecured communication channels.

The amount of time we retain your personal data depends on factors including:

• Whether the information is required to maintain your account

• Whether it is needed to provide the Services

• Our legal and regulatory obligations

• The need to resolve disputes

• The need to enforce applicable agreements and policies

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal data.

These rights are not absolute and may only apply in certain circumstances.

Right of Access

You may have the right to request access to the personal information we hold about you, including information about how we use and disclose it.

Right to Erasure

You may have the right to request that we delete personal information we hold about you.

Right to Rectification

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Portability

In certain circumstances, you may have the right to receive a copy of personal information we hold about you in a portable format or request that it be transferred to a third party.

You can exercise applicable rights through the options provided on our Site or by contacting us at info@anesyn.com.

We will not discriminate against you for exercising your privacy rights.

We may need to request information from you to verify your identity before processing a request, such as your email address or account details.

Where permitted by law, you may designate an authorised agent to submit a request on your behalf. We may require the agent to demonstrate that they are authorised to act for you, and we may ask you to verify your identity directly with us.

We will respond to valid requests within the timeframe required by applicable law.

Complaints

If you have a complaint about how we process your personal data, please contact us at info@anesyn.com.

If you are not satisfied with our response, you may have the right, depending on where you live, to appeal our decision or lodge a complaint with the appropriate data protection authority.

International Data Transfers

We may transfer, store, and process personal data outside the country in which you live, including in countries where our service providers or business partners operate.

Your personal information may also be processed by external staff, service providers, and partners located in these countries.

Where personal data is transferred outside the United Kingdom or Europe and applicable law requires safeguards, we may rely on recognised transfer mechanisms, such as applicable Standard Contractual Clauses or equivalent contracts issued or approved by the competent United Kingdom authority, unless the information is transferred to a country recognised as providing an adequate level of protection.

Advertising and Analytics Partners

We may share certain data with Meta Platforms, Inc. through technologies such as the Meta Pixel and Conversions API.

Depending on how our advertising systems are configured, this may include information such as:

• Browsing activity

• Purchase behaviour

• Device information

• IP address

• Interactions with our advertisements or Site

Meta may use this information to measure advertising performance, optimise advertising delivery, and create or improve audiences for advertising.

You can manage personalised advertising preferences through Meta's own account and advertising settings.

We may also use other advertising or analytics providers where disclosed through our Site, consent tools, or Cookie settings.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us at:

Email: info@anesyn.com