Return Policy
Return Policy Anesyn
At Anesyn, we are dedicated to your well-being and satisfaction. We stand behind the quality of our wellness products and want to make sure they support your journey towards relaxation and recovery.
However, we understand that sometimes a product may not be the right fit. If for any reason you are not completely satisfied with your purchase, you may return it under the conditions outlined below.
Return Conditions
- Return Period: You have 90 days from the date of delivery to initiate a return.
- Refund Timeline: Once your return is received and inspected, we will process your refund within 3–6 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
- Return Address: Please contact our support team at info@anesyn.com to receive the correct return address and return instructions.
Eligibility & Return Cases
To ensure a smooth process, please review the following return scenarios:
You may request a cancellation within 24 hours of placing your order, provided it has not yet been processed by our warehouse. After this window, the order may already have entered the shipping process and can no longer be cancelled.
If your product arrives damaged, please contact us as soon as possible. Include clear photos of the product and its packaging. We will review the issue and prioritise sending a replacement or finding another suitable solution.
We carefully inspect our products, but in the rare event of a material or workmanship defect after use, please contact us. We will review the case and determine whether an exchange, replacement, or refund is appropriate.
If you change your mind, you may return the product in its original, unused condition and packaging within 90 days of delivery. Return shipping costs are the responsibility of the customer.
If you would like to exchange your item for another available model or variation, please contact us at info@anesyn.com so we can arrange this with you.
If you receive an incorrect item, please notify us as soon as possible so we can resolve the issue at no additional cost to you.
Return Procedure
To initiate a return, please follow these steps:
Email info@anesyn.com with your order number and the reason for your return. If the item is damaged or defective, please include clear photos.
Our team will review your request and provide you with the relevant return instructions and return address.
- Pack the item securely to prevent damage during transit.
- Use a shipping method that provides a tracking number.
- Email the tracking information to info@anesyn.com after sending your parcel.
A trackable shipping method is required so that the return can be verified and processed.
Unless the return is the result of an incorrect, damaged, or defective item, return shipping costs are the responsibility of the customer.
Once your return has been received, we will inspect it to make sure it meets the applicable return conditions.
If approved, your refund will be processed within 3–6 business days.
If the returned package is incomplete, excessively damaged, or shows signs of use that fall outside the approved return conditions, the refund may be reduced or the return may be declined where applicable.
Important Information
As our products are personal wellness products, returned items must meet the applicable hygiene and condition requirements.
For change-of-mind returns, the product should remain unused and in its original condition and packaging. If the product or packaging is excessively damaged or shows signs of wear that affect its hygiene or resale value, depreciation charges may apply or the return may be rejected where permitted.
Contact Us
If you have any questions about a return, refund, exchange, or your Anesyn product, please contact us at info@anesyn.com.
We are happy to help.